Legal Notice and Data Privacy Statement


Data Privacy Statement



  1. Scope of application

    This privacy policy applies to the use of our website (referred to as the “website” in the information that follows) and the services that it provides. The privacy of your personal data is very important to us. The information below sets out how we process personal data when you use our website. “Personal data” refers to any data that relates or can be related to you, such as your name, address, e-mail addresses and user behaviour.
  2. Automatic data collection and processing & Cookies

2.1 As with every website, our server automatically and temporarily collects information transmitted by your browser in server log files, provided you have not disabled this feature. If you intend to view the website, we require certain types of data on a technical level so that we can display the website whilst also ensuring stability and security.

2.2 The data in these server log files will not be analysed in a way that identifies individual persons. In cases where the information listed above contains personal data (particularly the IP address), the legal basis for collecting this data is legitimate interest. (GDPR 2018). The legitimate interest we pursue when collecting this data is to ensure the proper functioning of our website. If we process your data as described above for the purposes of providing the functions of our website, you are legally obligated to provide us with this data. Without it, we will be unable to provide you with these functions.

2.3 This website uses certain technologies and tools, which are outlined below.

2.3.1 Google Analytics.  This allows us to attribute data, sessions and interactions across multiple devices to a pseudonymous user ID, thus giving us the ability to analyse the activities of a user on all devices. Google Analytics uses cookies: these are text files which are stored on your computer and which allow your use of our website to be analysed and improve user experience.

2.3.2 You can prevent the storage of cookies via the relevant setting in your browser soft-ware. Please note, however, that in this case you may not be able to use all of the functions on this website.

2.3.3 Cookies are small text files that are saved on a local cache in your browser. The cookies specified below are used by us exclusively to ensure that we are able to implement or provide the service that you are using.
– transient cookies.  These are automatically deleted once you close your browser.  In particular they include session cookies.  These save a session ID, allowing your computer to be recognised when you return to our website.
– persistent cookies – These are automatically deleted after a specified amount of time, which can vary depending on the cookie.  You can delete the cookies at any time in your browser’s security settings.

You can configure your browser settings as required: for example, you can refuse to accept third-party cookies or all cookies. Please note that you may not be able to use all of the functions on this website if you do this. 

2.4 Our website contains links to other websites of interest.  Please note that once you use these links to leave our website, we do not have any control over the other website.  Therefore, we cannot be held responsible for the protection and privacy of any information you provide whilst visiting such sites and such sites are not governed by this statement.

3.  Collection and processing of voluntarily provided data

On our website, you have the option of voluntarily submitting data relating to you. This data includes personal data and is used by us for the following purposes: 

3.1 We require your personal data (such as your first name, last name, e-mail address and postal address) to maintain a contractual relationship with you and to process your requests, orders or guarantee registration. We collect this data to provide you with relevant services and in order to maintain a contractual relationship with you. The legal basis for this is legitimate interest (GDPR 2018). If we process your data as described above for the purposes of providing our services and performing a contract, you are contractually obligated to provide us with this data. Without this data, we will be unable to provide you with our services or ensure the proper performance of a contract to which you are party.

3.2 As described in detail in this privacy policy, we also use your data for marketing purposes; in particular, by post or in the form of e-mail newsletters, customer surveys etc. The legal basis for this is our legitimate interest in providing relevant information to you. You can object to the use of your data for marketing purposes at any time. Details of your right to object can be found in [Section 5] of this privacy policy. 

4.  Sharing your data with third parties 

Your personal data will never be shared with third parties without your express prior consent. The only exceptions to this apply in the following cases: 

4.1 For prosecution reasons
Where required in order to investigate the unlawful use of our services or for the purposes of prosecution, personal data will be disclosed to the relevant law enforcement authorities and, where applicable, to any third-party claimants. However, such a course of action will only take place if there is concrete evidence of unlawful conduct or misuse. In such cases, your data may also be shared if doing so this is required for the fulfilment of terms and conditions of use or other agreements. If requested, we are also legally obligated to disclose such data to certain public authorities, such as law enforcement bodies, authorities that penalise offences with financial penalties, and financial authorities.

In these cases, data is disclosed on the basis of our legitimate interest in combating misuse, aiding the prosecution of criminal offences, and aiding the establishment, assertion and enforcement of claims, in line with Article 6(1) (f) of the GDPR.

4.2 Processors
We rely on contractually bound third-party companies and external service providers (referred to as “processors”) in order to provide our services. In such cases, personal data will be shared with these processors in order to allow them to continue providing their services. Personal data is also shared with our head office in France. The processors have been carefully selected by us and are subject to regular audits. The processors are permitted to use the data only for the purposes specified by us. Furthermore, they are contractually obligated to handle your data exclusively in accordance with this privacy policy and in line with the applicable data protection laws.

More specifically, we use the services of the following processors in particular:
4.2.1 Ambiance Bain head office in France, for the purposes of centralised customer administration and order processing
4.2.2 logistics service providers, for the purpose of sending you products, marketing collateral or other items that you have ordered from us
4.2.3 payment service providers for the purpose of processing all payments from you to us or vice versa
Data is disclosed to processors on the basis of Article 28(1) of the GDPR or, alternatively, on the basis of our legitimate interest in the economic and technical advantages associated with the use of specialised processors and on the basis of circumstances in which your rights and interests in the protection of your personal data are not overridden.

5.  Your rights

5.1 As regards your personal data processed by us, you are entitled to the rights outlined below. In order to exercise any of these rights, please send us a written request using the contact details shown below.

5.2 Right to access

You have the right to request that we provide access to the personal data concerning you that we have processed. You may exercise this right within the scope outlined in Article 15 of the GDPR. 

5.3 Right to rectification or erasure

Subject to the prerequisites specified in Article 17 of the GDPR, you have the right to request from us the erasure of personal data concerning you. The prerequisites provide for a right to erasure in particular where the personal data is no longer necessary for the purposes for which it was collected or otherwise processed. The ability to exercise this right is restricted in accordance with Article 17(3) of the GDPR, particularly in cases where we require your data in order to meet a legal obligation or to process legal claims. 

5.4 Right to restriction of processing

You have the right to request from us restriction of processing under the terms specified in Article 18 of the GDPR.

5.5 Right to object to processing

In accordance with Article 21 of the GDPR, you have the right to object, on grounds relating to your particular situation and at any time, to the processing of personal data concerning you.  We will no longer process your personal data unless we can demonstrate compelling legitimate grounds for processing that override your interests, rights and freedoms, or unless the circumstances involve the establishment, exercise or defence of legal claims.

5.6 Right to data portability

You have the right to receive the personal data concerning you, which you have provided to us, in a structured, commonly used and machine-readable format under the terms specified in Article 20 of the GDPR. This requires that the data processing has been based on you having given your consent and has been carried out by automated means. 

5.7 Right to lodge a complaint with the relevant data protection supervisory authority.

You have the right to lodge a complaint with a supervisory authority – in particular, within the EU member state of your habitual residence, your place of work or the location of the alleged infringement – if you believe that the processing of personal data relating to you infringes the applicable data protection legislation. The supervisory authority to which we are answerable is the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

  1. Erasure of your data

    Generally speaking, we erase or anonymise your personal data as soon as it is no longer needed for the purposes for which we collected or used it in accordance with the sections above. If data needs to be retained for legal reasons, it will be blocked. This means that it will no longer be available for further processing. If you require further information regarding our erasure and retention periods, please contact Ambiance Bain using the contact details below.


  1. Changes of purpose

    Your personal data will only be processed for purposes other than those described if a legal provision requires this course of action or if you have given your consent to the changed purpose of the data processing. In cases of further processing for purposes other than those for which we originally collected the data, we will notify you of these other purposes prior to the data being processed further, and will provide you with all other information that relates to this.

    8. Changes to this privacy policy

    The latest version of this privacy policy is available to view on

Version: November 2018

Ambiance Bain

15 Cranford Court – Hardwick Grange – Woolston – Warrington – WA1 4RX

Tel:  01925 852675 –

Ambiance Bain Terms & Conditions


  • All units are delivered rigidly assembled using a glue and dowel construction method.
  • All units are manufactured using high density melamine particle or fibre board (650kg/M³).
  • Unit backs are made of matching high-density melamine particle board (650kg/M³). They are removable in basin units to allow for plumbing.
  • Ambiance Bain furniture is manufactured from several different board and foil materials, which are sourced from varying eco-friendly European suppliers. Whilst every effort is made to find materials with matching colour and grain patterns it is inevitable that there will be some shade and pattern differences between different materials advertised as the same colour. Curved laminate doors and fascias will have a visible hand finished ‘joint line’ where the 2 opposing sheets of laminate meet at the top & bottom edge of the fascia. This is part of the normal manufacturing process.
    Wood grain pattern orientations may differ on tall units and bath panels due to the dimensional limitations of the raw materials used. All doors, drawers and fascias are made independently. No grain patterns or designs continue from one fascia to another, in any direction, on any Ambiance Bain units. Every Ambiance Bain retailer has samples of all material finishes available for perusal and approval. Please ensure that you are happy with any and all colour, grain and shade matches prior to ordering any furniture.
  • We recommend the use of a super-slim sealing trap (SSTRAP/SSTRAPK) with all basin unit designs to optimise the use of the available space and drawers.
  • All units are supplied with 2-way adjustable wall hanging brackets.
  • Basin and shaped unit shelves are made from high density melamine particle board to enable cut outs for plumbing if required. All other units have 5mm glass shelves with adjustable height positions.
  • All doors are fitted with the latest 3 direction adjustable BLUM soft close hinges.
  • All drawers are fitted with the latest 3 direction adjustable BLUM, fully opening, metal drawer boxes and soft close runners.
  • All units are available undrilled for handles on request with the exception of Rapide.
  • As indicated, wall hung WC units include a specially designed, in collaboration with GEBERIT, a super strong support frame with integral dual flush cistern.
  • When a furniture run includes an ISEO, DBA, BRC, BPC unit or reduces in depth one overall length of plinth will be supplied to be fitted at the reduced depth position. Please note leg positions may need to be adjusted to suit, prior to installation.
  • All mirrors can have slight imperfections in size, surface flatness, slight blemishes and small scratches. These are part of the tolerances within the mirror manufacturing process and cannot be exchanged or refunded under the guarantee policy.
  • All lights include relevant WEEE recycling charge.
  • SMO™ is a cast material made from natural calcium carbonate and polyester resin. It is coloured using organic powder pigments and baked to 80° Celsius to ensure stability.  It is coated with a surface Gel coat during its manufacture and can be cut or drilled using normal woodworking tools and a jigsaw with fine tooth sharp blade.  SMO™ is a hand moulded product that will have slight imperfections in size, flatness, dimples and some shade variations between pieces.  High gloss surfaces will show light circular polishing marks in direct lighting.  This is all part of the tolerances of this modern moulded material and cannot be exchanged or refunded under the guarantee policy.
  • All SMO™ basins will be supplied with one tap hole unless specified without.
  • All SMO™ shower trays feature an anti-slip design which may alter the shade slightly.
  • Some SMO™ basins are designed without overflow. They must either be fitted with a free flow waste or a CLOU hidden overflow system.
  • All items are shrink-wrap packaged with corner and edge protections.
  • All dimensions are given in cm or mms, exclude handles and are supplied as a guide only. Any critical measurements can only be verified with the actual product supplied due to normal manufacturing tolerances.
  • In the interest of constant product development, we reserve the right to change or delete any and all colours, finishes and technical characteristics of our products at any time and without notice.
  • All photos and colour charts are reproduced as accurately as the printing process will allow but they are non-contractual and may differ from the actual products supplied. 


It is imperative that all sizes, dimensions and product selections are confirmed prior to placing any order for Ambiance Bain products. Due to modern computer controlled industrial manufacturing systems, once confirmed by order acknowledgement, the unit sizes, colours and any other specification cannot be altered or cancelled under any circumstances.  Ambiance Bain will supply your units to the original order and specification supplied.  No liability can be taken for any ordered units or handles fitting and working in any specific room or layout.  This is the responsibility of the layout designer and retailer.  Ambiance Bain makes every effort to supply all goods within normal lead times.  However, any specified delivery date is approximate and forms no part of any contract.


Delivery costs are included for all complete unit orders over £700 (£499 for RAPIDE) including VAT at the current UK rate (UK Mainland). For lower value ancillary items, a delivery charge may apply calculated according to the delivery address.


We guarantee all Ambiance Bain units for 1 year, extended to 5 years upon completion and registration of the online guarantee form (1 year maximum applies to all electrical items, mirrors, WC frames, cisterns, bath panels and ancillary items not manufactured by ourselves) against all manufacturing defects acknowledged by our company when used in a domestic situation and within our care and installation guidelines.

All bathroom furniture will deteriorate through excessive water spillage or heavy condensation.  We do not guarantee any units fitted within a bathroom that is not well ventilated and fitted with a time delayed or humidistat controlled extractor fan.  All furniture must be protected with shower/bath enclosures and all exposed parts must be dried off with a suitable cloth/towel after being used.  

Products must be installed and cared for in line with our latest guidelines, local water bylaws and any other relevant regulations.  The guarantee does not apply to any products that have been misused, abused or installed outside of our installation guidelines.  In the unlikely event that the product fails within the guarantee period, we will provide a replacement part (or nearest currently available equivalent). Liability is limited to individual products and does not cover any consequential loss/damage or any further fitting/refitting costs or financial compensation.  The customer will be required to pay for the installation cost of any replacement parts.


All items must be inspected for any incorrect ordering, transit damage or manufacturing faults before

removing existing services in the bathroom as any replacement parts required will inevitably require remanufacture and transportation from our continental factories, which will involve unavoidable time delays. 

Whilst Ambiance Bain make every effort to supply perfect goods within normal delivery lead times, we will not be held responsible for any delayed or incomplete installation costs or inconvenience caused.  Installation of any Ambiance Bain products will be considered as acceptance of the specification, quality and finish of the said merchandise by the consumer.  

It is imperative that your Ambiance Bain units are installed by a qualified professional bathroom installer.  All electrical items must be tested prior to installation as liability is limited to replacement items only.  

We do not recommend the use of any chemical cleaning or other products with our furniture.  We only recommend the use of mild soapy water and a soft lint free cloth. 

Suitable silicone type seals must be put in place to protect all worktop, mirror and unit edges from water ingress. N.B. Mirrors require a special mirror safe sealant as normal silicone sealant will damage the silvering on the rear of mirrors.

if you or your installer has any installation queries, please contact our sales office on: 01925 852675 prior to commencing the installation.

Ambiance Bain Terms & Conditions 2019 PDF Download

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